The mere communication between one or more people on video is just the tool, the use they are giving it, especially in the professional field, is highly varied. Who knows, maybe many companies discover that thanks to IP telephony and a virtual switchboard, they can save a lot of money, give their employees more flexibility and shield their business, so that they will no longer fear that any of their workers will have to stay at home to continue producing.And its installation and configuration must be just as fast.
Anything that is the visit of a technician, installation of equipment or closed and complicated configurations, is a bad symptom. Ease of use : a simple mobile app or even just mobile number list access through an Internet to use the service. If we have to be anchored to a computer with software installed, VPN to connect, etc... it's like having to be next to a telephone on a fixed line. Cost reduction : a VoIP provider must be an ally of the company in reducing communication costs. In the case of Zadarma, it is possible to reduce them by up to 90% compared to the company's current invoice.
Added services included : voice over IP is not only making and receiving calls, it is also recording them, saving them, managing a series of virtual numbers , having a voice menu, forwarding, call widget , messaging and so on, a long list of functions that They must be integrated into the basic service and not be hidden "extras" for which a supplement is charged. Scalability – A provider must be able to grow with the needs of its customer, and IP telephony is no different. You have to look for an offer capable of offering both a free service, or almost free, for very small businesses as well as the ability to grow with them with a series of rates adapted to the needs of each moment of the business.