Do you want to know how many SMS you need to company email list to get a positive response from your customers? A great challenge in collection in these times is to achieve contactability with the debtor client . Means such as calls and emails still take a large part of the recovery budget, however, these means have been losing their effectiveness, giving rise to better strategies. How do we contact debtors effectively? Customers want to be contacted on their cell phone, but in a non-intrusive way, and answer at their own pace, they want to be informed and notified, but not pressured or threatened, now more than ever, they choose to communicate only with the people and company email list whose communication they feel that will add value. In this scenario , text messages are a much cheaper alternative that fits the preferences of today's customers.
But on many occasions we do not receive a response company email list people and we ask ourselves , why is this? In preventive or early collections , the typical result is an increase in immediate payments . People receive the sms reminder Company Email List take action , they don't necessarily communicate, but they pay, which is finally what is required. In penalty portfolios , several messages may be required before communication is achieved, especially when the debtor is afraid, or does not clearly understand the benefits or consequences. But if the communication strategy is well thought out, each new message will bring the debtor closer to the collection company, educating him on the benefits of company email list up to date without intimidating him so that finally the debtor approaches to negotiate his situation .
In some cases we can obtain positive responses indicating company email list the client has already made the payment or that he will do so in the next few hours , we will also find messages requesting more information or that they contact him , we can even find notifications alerting us that the person wants to contact us calling the number from which you received your message. Example: MOWA INFORMS YOU: The number 999999999 wants to communicate with you through a call, communicate with priority and increase your closing opportunity. Recommendations for a successful campaign: • Database segmentation . It is important to consider the differentiation of profiles, since company email list in collection tasks often depends on the message and how it is delivered . • Keep the database updated .